Importing Japanese Culture: Railways Must Say “Sorry” If Bullet Train Is One Minute Late



oi-Shubham Ghosh


Posted: Wednesday January 30th, 2019 9:17 AM [IST]

Google One News India

New Delhi, January 30: Punctuality is not a popular word in Indian culture and the country’s rail service is no exception.

However, as India prepares to have its first high speed train in some time, the National High-Speed ​​Rail Corporation (NHSRCL) has decided that it will say “sorry” to every passenger in case a high-speed train would delay even a few minutes. .

Importing Japanese Culture: Railways Must Say

The NHSRCL is currently implementing a high speed train corridor between Ahmedabad in Gujarat and Mumbai in Maharashtra, covering a distance of 508.17 kilometers at a speed of 320 kilometers per hour.

Why are the staff of the Japanese bullet train forced to sit near the rails?Why are the staff of the Japanese bullet train forced to sit near the rails?

The estimated journey time will be two hours compared to seven hours by train at present.

The NHSRCL said it is trying to soak up the Shinkansen culture of Japan where even a one minute delay is considered a delay. “We will apologize to our customers. We will also issue a public apology on the train, at stations, if we are delayed. It is the Shinkansen culture that we aim to imbibe, in which a delay of about a minute is considered a delay. We will also explain the reasons for the delay to our passengers, “NHSRCL Managing Director Achal Khare said as quoted by The Sunday Express.

Shinkansen trains not only made Japan famous for its high speed travel, but also for the famous work culture that is followed in “Land of the Rising Sun”.

In Japan, high-speed trains reach their final destination on average less than a minute late, and in the event of a delay of five minutes or more, passengers receive a certificate which they can produce at their office or at their institutions. to cite the reason for arriving late, BBC News reported (

In fact, a Japanese railway company apologized to passengers in 2017 after a train started 20 seconds earlier.

In India, punctuality statistics are far behind. According to data collected by the Railway Board, 2018 saw a four-year low in maintaining punctuality in rail services, according to InUth, citing reports.

High-speed train project set to end by 2023: Japanese consulHigh-speed train project set to end by 2023: Japanese consul

Overall train punctuality was 73% in November compared to 79.3% (2017-18), 79.41% (2016-17) and 83.37% (2015-16).

According to the CAG (Controller and Auditor General), the lack of adequate infrastructure was the reason for the train delays.

Article first published: Wednesday, January 30, 2019 at 9:17 a.m. [IST]


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